For customers within the United States, start your return/exchange here.
We know not everything works out and we want you to feel confident in everything you purchase from us! We will gladly accept select unwashed, unworn, and unused merchandise within 30 days of delivery confirmation if you are not completely satisfied.
- Shipping charges will not be refunded.
- If an item has make-up or deodorant marks, strong smells of perfume, smoke, etc, or has pet hair, the item will not be eligible for a refund. Any item returned in un-sellable condition will be subject to a 20% restocking fee and the return will be credited as a store merchandise credit only.
- FINAL SALE ITEMS: While we want to ensure you get exactly what you are looking for and love your purchase, there are certain items that are not eligible for return or exchange. These items will all be clearly marked ‘FINAL SALE’ in the listing.
To initiate a return/exchange within the United States:
- Click here: Return/Exchange Portal
- All domestic returns/exchanges must be completed using our online return/exchange portal.
You will be given 3 options to choose from for your return:
- Exchange for a different size or length.
- Store credit in the form of an e-gift card.If you choose this return option, you will receive an email containing a gift card code equal to the amount of the returned item(s) after your return has been processed. This gift card can be used for future purchases.
- Refund to the original form of payment.
INTERNATIONAL RETURNSPlease note: We cannot offer exchanges for international orders.
For all customers outside the United States, please follow the steps below to receive your refund.
- Package your items with the original packing slip from your order.
- Write your order number on the outside of the package and seal it for shipping.
- Ship your package using your preferred shipping method to the following address:
The Main Street Exchange
3000 Lincoln Hwy East
Gordonville, PA 17529 USA
You will receive an email notification when your refund has been issued. Return shipping costs for international returns are the responsibility of the customer. Please reach out to us at email@example.com with any questions!
TIPS & REMINDERS FOR ALL RETURNS/EXCHANGES
- PLEASE INCLUDE THE PACKING SLIP WITH ALL RETURNS/EXCHANGES
- We supply you with a pre-paid shipping label if you choose. When used, $9.95 will be held from your refund for shipping back to us.
- If you choose to not use the prepaid shipping label, you may use the carrier of your choice at your own expense. Please ship the return to:
- If you are local, returns may be returned to our Gordonville, PA location.
- Please allow up to 10-15 business days for your refund or exchange to be processed once we receive your items.
- Any items that are refused at time of delivery forfeit their shipping charges and will only be refunded the price of items refused.
- Shoes must be returned in the original shoebox. Shoebox may not be used as shipping box. An additional protective shipper must be used or return will be voided and returned to sender at customer’s expense.
- Shoes must be unworn and free of any scuffs or marks. We know you need to try shoes on, so we ask you to do so on indoor carpet as to not scuff the soles. Shoes that show signs of wear may be ineligible for a refund.
- You can exchange an item for a different size or length only.
- As a courtesy, we will cover the cost to ship the first exchange to you. This does not cover the return shipping of the item that is being exchanged. The customer will be charged a flat fee of $9.95 for choosing the prepaid printable return shipping label for the item that is being exchanged. Keep in mind, you can choose to ship your item back to us with the shipping carrier of your choice but you are responsible for any shipping charges incurred with returning the item(s) to us. The customer will be responsible for any shipping costs incurred on any further exchanges on that same item.
- Exchanges are processed at receipt of return. If the item becomes sold out in the meantime, we will process as a return.