Returns & Exchanges

HOLIDAY RETURN POLICY

All items, excluding Final Sale Items, purchased between the dates of November 1, 2024 - December 15, 2024, will be eligible for return through January 15, 2025. 

RETURNS/EXCHANGES

For customers within the United States, start your return/exchange here.

We know not everything works out and we want you to feel confident in everything you purchase from us! We will gladly accept select unwashed, unworn, and unused merchandise within 30 days of purchase if you are not completely satisfied.

  • Shipping charges will not be refunded.
  • If an item has make-up or deodorant marks, strong smells of perfume, smoke, etc, or has pet hair, the item will not be eligible for a refund. Any item returned in un-sellable condition will be subject to a 20% restocking fee and the return will be credited as a store merchandise credit only.
  • FINAL SALE ITEMS: While we want to ensure you get exactly what you are looking for and love your purchase, there are certain items that are not eligible for return or exchange.  These items will all be clearly marked ‘FINAL SALE’ in the listing.

To unlock a FREE RETURN, you have the option to choose a $2 non-refundable fee at checkout so you don't need to pay for return shipping. If you're unsure about sizing or fit, this feature is a great way to plan for a return if needed, without any added cost later.

Here's how it works:

  • At checkout, select the $2 free-return option to cover any potential return shipping.
  • If you choose to keep your order, this $2 fee in non-refundable but ensures peace of mind as you shop.

DOMESTIC RETURNS

To initiate a return/exchange within the United States:

  • Click here: Return/Exchange Portal
  • All domestic returns/exchanges must be completed using our online return/exchange portal.

You will be given 3 options to choose from for your return:

  1. Exchange for a different size or length.
  2. Store credit in the form of an e-gift card. If you choose this return option, you will receive an email containing a gift card code equal to the amount of the returned item(s) after your return has been processed. This gift card can be used for future purchases.
  3. Refund to the original form of payment. 

    INTERNATIONAL RETURNS

    Please note: We cannot offer exchanges for international orders.
    For all customers outside the United States, please follow the steps below to receive your refund.
    • Package your items with the original packing slip from your order.
    • Write your order number on the outside of the package or note it on the inside and seal it for shipping.
    • Ship your package using your preferred shipping method to the following address:

    The Main Street Exchange

    3000 Lincoln Hwy East

    Gordonville, PA 17529 USA

    You will receive an email notification when your refund has been issued. Return shipping costs for international returns are the responsibility of the customer. Please reach out to us at returns@mseapparel.com with any questions!

     

    TIPS & REMINDERS FOR ALL RETURNS/EXCHANGES

    RETURNS
    • PLEASE INCLUDE THE PACKING SLIP WITH ALL RETURNS/EXCHANGES
    • If you are local, returns may be returned to our Gordonville, PA location.
    • Please allow up to 5-7 business days for your refund or exchange to be processed once we receive your items.
    • Any items that are refused at time of delivery forfeit their shipping charges and will only be refunded the price of items refused.
    • Shoes must be returned in the original shoebox. Shoebox may not be used as shipping box. An additional protective shipper must be used, or return will be voided and returned to sender at customer’s expense.
    • Shoes must be unworn and free of any scuffs or marks. We know you need to try shoes on, so we ask you to do so on indoor carpet as to not scuff the soles.  Shoes that show signs of wear may be ineligible for a refund.

     

    EXCHANGES
    • You can exchange an item for a different size or length only.
    • We only allow one exchange. 
    • Exchanges are processed at receipt of return. If the item becomes sold out in the meantime, we will process as store credit.